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Telephone: 01529 306711/07968 677369


Aurora Training & Security Solutions 2014

Address: 69a Southgate, Sleaford, NG34 7TA | Telephone:01529306711/ 07968 677369 | | Site Created and Managed by: S P Maney

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Conflict Management & Personal Safety (1 day)

The definition of Workplace Violence provided by the Health & Safety Executive is:

Any incident where a person is


Threatened or


In circumstances related to their work.


The definition of workplace violence used in the survey is:

“All assaults or threats which occurred while the victim was working and were perpetrated by a member of the public”


Health and Safety at Work Act 1973

Employers have a legal duty under the Health and Safety at Work Act 1974 (HSWA 1974) to ensure, as far as is reasonably practicable, the health, safety and welfare at work of their employees.

‘Where violent incidents are foreseeable employers have a duty under section 2 [of the Health & Safety at Work Act 1974] to identify the nature and the extent of the risk and to devise measures which provide a safe workplace and a safe system of work’.


The duty of care also embraces employees.  Employees are required under section 7 of the HSAW 1974 to ‘take reasonable care for the health and safety of himself and of other persons who may be affected by his acts or omissions at work’.  The duties placed on the employees.

Course Fee: £50.00 per person


Duration: 1 Day


Awarding Body: Highfield HABC

The training will help the individual cope with incidents such as verbal and physical abuse; threats/indirect aggression/bullying/malicious damage. Deal with physical violence such as kicking, spitting, hitting or pushing as well as extreme violence.  It will enable the student to identify signs of aggression from body language and triggers for conflict and escalation as well as understanding the impact of attitude and behaviour.


The Personal Safety aspect of the course will teach the students to recognise aggressive body language and how to break away from an aggressor who is about to attack or has taken hold of the student.  This training also includes weapon awareness.