Customer Service Course (1 Day)

The aim of the course is to provide learners with an in depth knowledge regarding Customer Service for the retail industry or any industry which has a customer facing role, including telesales. This one day course covers all aspects from dealing with complaints and making a customer feel valued.

Who Should Attend?

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

Course Content

These include understanding the principles of customer service, how customers' needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints.